IT Maturity Assessment

How Mature Are Your Technology Operations?

Strong technology operations are about more than fixing problems. This assessment helps you look at how your organization manages support, security, vendors, documentation, projects, planning, and technology leadership.

This is an informational self-assessment designed to highlight areas worth reviewing. It is not a formal audit or certification.

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Section 1 of 7IT Support & Responsibility

IT Support & Responsibility

How day-to-day technology support is owned and handled.

Is there a clearly defined person or provider responsible for day-to-day technology support?

Do employees know where to go when they need technology assistance?

Are recurring technology problems documented and tracked rather than repeatedly handled informally?

Are support responsibilities clearly divided between internal staff and outside vendors?

Informational only — not a formal audit, certification, or compliance assessment. Please do not include passwords, credentials, or other sensitive information.